Returns & Exchanges

At Ello, we want you to love every piece in your home, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your selection isn't the perfect fit for your space, our streamlined process ensures a stress-free exchange or refund.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the items you wish to send back.

2

Pack with Care

Carefully place the items in their original packaging, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing